Refund policy

We hope every order fromĀ Lena Quist brings you joy. If your purchase isnā€™t quite right, EU and UK customers may return items within 14 days of delivery for a refund (unless faulty ā€” see Clause 10 of our Terms & Conditions).

Please notify us within 14 days if you wish to return an item.

Returns Guidelines

  • Items must be new, unused, with all Lena Quist tags attached.

  • Items returned damaged, worn, or altered may not be accepted and could be sent back to you.

  • Sample designs should be returned in the same condition received.

  • Customised or made-to-measure pieces are non-returnable due to their personalised nature.

Faulty or Damaged Items

  • Items are faulty if they arrive damaged or develop a manufacturing fault within six months.

  • Wear-and-tear or improper cleaning is not considered faulty.

  • We will repair or replace faulty items whenever possible.

  • If repair or replacement isnā€™t possible, a full refund will be issued.

  • Shipping costs will be refunded for faulty or damaged items, or for orders cancelled before dispatch under EU/UK Distance Selling Regulations.

Refunds

  • Refunds are returned to the original payment method, minus shipping, taxes, or import duties.

  • PayPal refunds appear immediately; credit card refunds depend on your issuerā€™s processing time.

  • International customs duties and VAT/GST outside the EU/UK are the customerā€™s responsibility.

Important: Items must not be returned without prior notice. All returns must go through the official Lena Quist Return Process.