We offer worldwide shipping through a variety of shipping services.
Germany: standard shipping free on orders over 100€. Worldwide (excluding the US): free on orders over 300€.
For smaller orders, rates are calculated at checkout. US standard shipping starts at 40€, all duties included. Express shipping to the US is currently paused.
Handling Time:
Handling time is excluded from the shipping times, and is currently set to 5-10 business days for made to order items. Bigger orders may take longer time to complete. For express handling, please select the option best suitable for your needs in the dropdown menu on the item page. A “needed by date” mentioned as a note with the order is greatly appreciated. If we are unable to handle your express order, we will notify you by email within 24 hours.
Orders without upgrades will be handled within the above given timeframe.
Shipping Times:
Regular shipping:
Germany: 1-2 business days
Europe: 3-5 business days
North America: 5-8 business days
Rest of the world: 8-20 business days
Express:
Germany: 1 business day
Europe: 1-2 business days
Canada: 3-5 business days
Rest of world: 3-6 business days
Express shipping to the US is currently paused
Shipping Restrictions:
Due to international import laws, which vary by country, there are restrictions in importing various items. Please be aware of these restrictions when placing your order.
Please note that in certain areas only a limited range of delivery services is available. We cannot be held responsible for delays as a result of remote delivery locations or adverse weather conditions.
Delivery Addresses:
When placing your order, please ensure that all the details concerning the billing and shipping details are correct, as we are unable to redirect packages once the courier has processed an order.
PO Boxes
Unfortunately, as all shipments require a signature upon delivery, we are unable to deliver to PO Boxes. DHL Packstation within Germany is possible.
We do not deliver to forwarding addresses, which includes Aramex addresses.
Taxes and Duties:
VAT/GST is a government sales tax, which differs from country to country. All orders dispatched to addresses within the EU will be charged inclusive of German VAT, with no extra import charges. For addresses outside of the EU, VAT/GST will be added by the customs at the point of entry. In some countries, extra import charges may apply. Local import duties and taxes are payable by the recipient upon delivery. Orders refused due to unpaid import charges will not be refunded.
Returns:
Returns:
We gladly accept returns within 14 days for EU and UK customers, as long as items are unworn and hangtags remain attached.
For customers outside the EU and UK, purchases are considered final due to international customs and handling procedures. Returns or refunds may only be accepted in the case of a confirmed production fault, shipping error, or at the seller’s discretion.
For further information, please view the Exchange & Refunds page under Policies.
Important Information:
In case of non-delivery on which the order is sent back to the dispatcher, a resend fee of the shipping price will be requested.
Orders refused due to unpaid import charges will not be refunded.