Returns & Exchanges
I hope you love your order.
If something isn't quite right, I'm here to help. Please read the information below before requesting a return or exchange.
Returns
Returns are accepted within 14 days of delivery for customers in selected European Union countries and the United Kingdom.
To request a return, please email info@lenaquist.com within 14 days of receiving your order.
Returned garments must be:
- Unworn and unused.
- In their original condition.
- Returned with all original tags attached.
The cost of return shipping is the responsibility of the customer.
Please note that made-to-order, bespoke and customised garments are generally not eligible for return unless they arrive with a manufacturing fault.
Customers Outside the EU & UK
Returns are currently only accepted from selected European Union countries and the United Kingdom.
If you're ordering from outside these countries, all purchases are considered final unless your order arrives with a confirmed manufacturing fault or has been shipped incorrectly.
If you have any questions before placing your order, please get in touch. I'd be happy to help before you order.
Exchanges
If another size is available, I'd be happy to exchange your garment.
The customer is responsible for the cost of returning the original garment as well as the shipping cost of the replacement.
Please contact me before sending your return so I can confirm availability.
Faulty Items
Every garment is carefully inspected before it leaves my atelier.
If your order arrives with a manufacturing fault, please contact me as soon as possible with your order number and photographs of the issue.
Where possible, I'll arrange for the garment to be repaired or replaced. If this isn't possible, a full refund will be issued.
Damage caused by normal wear, accidental damage or care that doesn't follow the care instructions is not considered a manufacturing fault.
Refunds
Once your return has been received and approved, your refund will be issued to your original payment method.
Please allow up to five business days after your return has been processed for the refund to be completed.
Original shipping charges, Fast Track upgrades and any customs duties or taxes are non-refundable unless required by law.
How to Return Your Order
- Email info@lenaquist.com within 14 days of delivery with your order number.
- Wait for confirmation before sending your return.
- Return your garment using a tracked and insured shipping service.
The garment remains your responsibility until it has been safely delivered to my atelier.
Returns should be received within 30 days of return approval unless otherwise agreed.
Order Cancellations
Orders may be cancelled within 24 hours of being placed, provided production has not yet begun.
Once I have started making your garment, cancellations may no longer be possible.
Questions
If you have any questions about returns or exchanges, please get in touch. I'd love to help.
EU ORDER WITHDRAWAL
Please fill out the following form to declare your withdrawal from the contract.
