FAQ

My measurements are slightly different from your size chart, what size should I pick?
All garments are made from stretch material, so it's usually safe and recommended going with the smaller size rather than the bigger one.

How durable are the fabrics?
It depends on the fabric and type of performance the garments are used for. The mesh stays in great shape and does not rip easily. The holographics tend to retract a little less, but keep the sparkle throughout many types of performances, and lasts over a long period of time. The metallics are the most fragile, and are not suited for performances with a lot of friction directly on the area of the body where they are located. 

 

Can I borrow clothes for my photo shoot/video shoot/show?
If you have a professional team and a LOR/pull letter from a well-known magazine, you are very welcome to get in touch. For portfolio photo shoots, video shoots or one-off shows taking place in the EU, some designs are available for rent. Please send a message for a quote.

Do you ship internationally?
Yes, we currently ship within the EU, to the UK, and selected international destinations. If your country does not appear at checkout, please contact us for confirmation.

Why are orders to the US not available right now?

Recent changes to US import regulations have made shipping for small independent designers increasingly complex and expensive.
We’re working on solutions to make international shipping fairer and more accessible again, and hope to reopen to US customers soon.

Can I return or exchange my order if I live outside the EU or UK?

Due to international customs procedures, orders shipped outside the EU and UK are final sale, unless a confirmed defect or shipping error has occurred, or at the seller’s discretion.
We always assess each case individually and will assist wherever possible.

What happens if I don’t pay import duties or refuse the parcel?

If an order is refused or returned to sender due to unpaid import duties or failed delivery attempts, we are unable to issue a refund.
All related return shipping and customs fees are the responsibility of the buyer.

How long will it take to receive my order?

Each garment is handmade to order in Berlin, Germany. Our current handling time is 5–10 business days before dispatch.
Please note that express shipping only applies to transit time, not production time.
If you need your order by a specific date, include a note with your order and we’ll do our best to accommodate.

Are all designs made to order?

Yes. Every piece is handmade by Lena and her team in Germany.
We do not mass-produce or hold large stock. A few select pieces are available as ready-to-ship from our Vault collection.

Can I cancel my order?

Orders can be cancelled within 24 hours of placement, provided production has not started.
After that, cancellations are not possible as each garment is made to order.

Do you offer returns or exchanges for custom or made-to-measure designs?

Custom and made-to-measure designs are non-returnable due to their personalised nature.
If a production issue occurs, please contact us and we will do our best to offer a solution.

Do you offer free returns?

No, return shipping costs are the responsibility of the customer.

Can I return a sale item?

Sale and discounted items may be returned only if stated in the promotion details.
Items purchased from the Vault are final sale unless proven faulty.

Do you ship DDP (Delivered Duties Paid)?

For most destinations, we currently ship DAP (Delivered At Place), which means import duties and taxes are billed to the recipient by the courier.
We are exploring DDP options for certain countries to make the process smoother.