FAQ
How are the designs made?
All designs are handmade by Lena herself and her team, in Germany. Every garment is made to order to avoid unnecessary waste. We do not keep stock, except for a few ready to ship designs.
How long does it take until my order is ready to dispatch?
Our current handling time is 5-8 business days for made to order items. For express handling please send an e-mail to (info @ lenaquist.com) to confirm availability and express handling rates. Express shipping at checkout only covers the transit, the handling time still applies.
Where do the orders ship from?
All orders ship from Berlin, Germany.
How fast can I receive my order?
For expedited orders we have a selection of options that become available when placing the item in the shopping cart. For orders within Europe you can receive it within 1-2* business days with express shipping. For the US and Canada 2-3* business days, and for the rest of the world 3-5* business days.
*excluding handling time.
Do you offer free shipping and free returns?
We offer free worldwide standard shipping for orders above 250 €. Standard shipping within Germany is free above 50€.
Unfortunately we're not offering free returns at the point.
Do you offer sponsorships or collaboration discounts?
Not at this point.
Can I borrow clothes for my photo shoot?
If you have a professional team and a LOR/pull letter from a well-known magazine you are very welcome to get in touch.
For portfolio photo shoots taking place in the EU some designs are available for rent. Please send a message for a quote.
Can I borrow clothes for my video shoot?
For video shoots; fashion, circus, dance or music, the garments can be rented. No loans at this point.
Can I borrow clothes for my event or show?
Unfortunately not, but for a one time performance in the EU where the garment is not at risk of being damaged, rental of a garment can be arranged.
Do you have sales?
Yes, we have a shop-wide sale once a year, typically in the spring or early summer. We also have a sample sale once a year. Newsletter subscribers get secret discount codes and access to the VIP shop with exclusive designs.
How durable are the fabrics?
It depends on the fabric and type of performance the garments are used for. The mesh stays in great shape and does not rip easily. The holographics tend to retract a little less, but keep the sparkle throughout many types of performances, and lasts over a long period of time. The metallics are the most fragile, and are not suited for performances with a lot of friction directly on the area of the body where they are located.
My measurements are slightly different from your size chart, what size should I pick?
All garments are made from stretch material, so it's usually safe and recommended going with the smaller size rather than the bigger one.