We offer worldwide shipping through a variety of shipping services. Standard shipping is free for Germany on orders above 50€. Worldwide it's free on orders above 250€. For orders below, the price is 8€ for Europe and 15€ for the rest of the world. Express shipping rates are categorised by country and zone. Shipping costs will be automatically assigned to your order at the checkout and are dependent on the shipping country specified.
Due to Brexit regulations UK orders are currently set to a minimum of 160€. More info here.
Handling Time:
Handling time is excluded from the shipping times, and is currently set to 5-8 business days for made to order items. For express handling please send an e-mail to (info @ lenaquist.com) to confirm availability and express handling rates.
Shipping Times:
Regular shipping:
Germany: 1-2 business days
Europe: 3-5 business days
North America: 5-6 business days
Rest of the world: 8-20 business days
Express:
Germany: 1 business day
Europe: 1-2 business days
USA/Canada: 2-3 business days
Rest of world: 3-6 business days
Shipping Restrictions:
Due to international import laws, which vary by country, there are restrictions in importing various items. Please be aware of these restrictions when placing your order.
Please note that in certain areas only a limited range of delivery services is available. We cannot be held responsible for delays as a result of remote delivery locations or adverse weather conditions.
Delivery Addresses:
When placing your order please ensure that all the details concerning the billing and shipping details are correct, as we are unable to redirect packages once the courier has processed an order.
PO Boxes
Unfortunately, as all shipments require a signature upon delivery, we are unable to deliver to PO Boxes.
We do not deliver to forwarding addresses, which includes Aramex addresses.
Taxes and Duties:
VAT/GST is a government sales tax, which differs from country to country. It is charged on the supply of goods and will be calculated as a percentage of your total order value, including shipping and insurance costs as stated on your invoice.
All orders dispatched to addresses within the EU will be charged inclusive of German VAT, with no extra import charges.
Returns:
Returns are accepted for 14 days for unworn garments with hangtags still attached. For further information please view the Exchange & Refunds page under Policies.
Important Information:
In case of non-delivery on which the order is sent back to the dispatcher a resend fee of the shipping price will be requested.
